General terms and conditions

1 GENERAL PROVISIONS

The general terms and conditions and instructions for providing tourist arrangements are an integral part of the contract or referral (voucher) concluded between the “Sončni vzhod” tourist agency (hereinafter referred to as the “Agency”) or the authorised agency and the passenger or group applying to take part in a particular tourist arrangement.
The Agency sells individual and package trips in which it acts as a tour operator, as well as travel services of other providers and package trips of other tour operators in which it acts as an authorised seller.
Package trips of other tour operators and travel services of other providers are subject to their general terms and conditions which are also evident from their price lists or programmes. The name of the responsible organiser is set out in the catalogues and travel programmes and is also indicated in the contract/booking form and in the travel confirmation document.
Oral information provided to customers at points of sale are not more binding for the organiser as the written statements set out in the offer or programme.

2 BOOKINGS

Bookings are accepted by the tourist agency Sončni vzhod d.o.o., Trg osvoboditve 9, SI-2230 Lenart v Slovenskih Goricah, as well as by all authorised agencies. In the process of booking, the passenger and the Agency prepare and conclude a booking document which is also valid as the travel confirmation/contract.

The passenger’s acceptance of the Agency’s offer is binding for said passenger and for other participants for the benefit of whom said passenger has concluded a contract (hereinafter referred to as “travel companions”). In any case, a travel companion is considered as the third party in the contract concluded for the benefit of a third party, which is regulated by the Code of Obligations, and only exercises their rights arising from the contract through the passenger who concluded the contract with the Agency.
Before accepting the offer, the passenger must carefully review all of its elements and all warnings provided by the Agency, another travel service provider, or another package travel organiser.
If the booking is done in the name of the participants by a legal entity, this can also be done via a purchase order or by e-mail which must be, in this case, confirmed by the organiser (the Agency).
In addition to the explicit written booking or signed contract, any order submitted in oral or written form by phone or online which contains the first and last name of the passenger and information about their birth and residence, or the first and last names of their travel companions, shall be considered as a binding acceptance of the Agency’s offer.
Taking into account the fact that these general terms and conditions, travel instructions, and the provisions of special conditions or offers are published on the website of the Agency, and in the event that the acceptance of the Agency’s offer has been made by phone or online, the passenger shall be deemed to have accepted the provisions of these general terms and conditions, the special conditions and the offer at the moment when said passenger has ordered the tourist arrangement or trip by phone or online. In view of their obligation referred to in the second indent of this point, it is also considered that the Agency has properly provided the passenger with all the prescribed warnings in a timely manner.
The contract shall be deemed concluded on the day when the passenger orally confirms that they accept the Agency’s offer, which is implemented by the Agency by signing the travel contract or, in the case of telephone or online conclusion, on the day when the Agency sends a written confirmation of the passenger’s acceptance of the Agency’s offer to the passenger, whereby the Agency is obliged to issue or provide the passenger with a travel certificate upon their confirmation.
When applying to participate in a travel package, the passenger must provide all the required information and all documents requested by the programme. If the passenger fails to provide correct information when applying to participate in a travel package, said passenger is liable for all costs and damages caused by the fact that they provided incorrect information.

In the event of a multi-day trip, the passenger will receive a departure notification (voucher) 7-5 days before the trip by mail or by e-mail. This rule does not apply to one-day trips, trips lasting several hours or individual experiences, since everything is already set out in the programme. If the passenger/participant fails to receive said notification due to any potential errors (post office, address, etc.), they should contact the point of sale in a timely manner.

3 PAYMENTS

3.1 Travel arrangements taking place in the Republic of Slovenia

The Agency does not charge any registration fee for passengers participating in the programmes organised by the Agency which last up to one day. Pursuant to the recommendations of the Association of Tourist Agencies of Slovenia (the ZTAS), the Agency charges a booking fee of EUR 15 per booking for a multi-day arrangement. In this case, more than one person (i.e. a group) can be registered using one booking form. Payments can be made by the participant (individually or for the entire group) online, by card, in cash, or using any other payment method.
The booking document or travel contract indicates whether the arrangement in question is organised by the Agency or merely sold on behalf of another travel organiser.
When purchasing credits or gift vouchers, the passenger must settle the payment for the entire service (100%) before the use of said credit or gift voucher, whereby the payment can be made online, by card, in cash, or using any other payment method.
When purchasing multi-day arrangements organised by the Agency, the passenger must (individually or on behalf of a group) pay 30% of the advance payment and the EUR 15 booking fee, and the remaining amount must be paid no later than within 7 days before the beginning of the experience.
When purchasing individual immersion experiences organised by the Agency, the passenger must pay 100% of the service in advance before the experience.
When purchasing group arrangements lasting from a few hours to one day, the leader of the group or the company must pay the entire amount on behalf of the participants after the service has been provided, based on the invoice issued by the Agency.
If the costs of any individual arrangement are shared by two or more travel organisers, the general and payment terms and conditions of each individual organiser for each individual service shall apply (e.g. transport is considered separately from the programme itself).
When purchasing an arrangement provided by another travel organiser, the payment terms of each individual organiser shall be taken into consideration. Most often, said payment terms indicate that the registration fee and an advance payment of 30% of the value of the entire arrangement must be paid upon registration, while the remaining amount must be settled before the service is provided.
If the passenger fails to settle the remaining amount within the stipulated period, it is considered that the passenger has cancelled the arrangement. In this case, the provisions about the passenger’s cancellation of the arrangement in these general terms and conditions and instructions shall apply.

3.2 Travel arrangements taking place outside the Republic of Slovenia

When applying to participate in a travel package, the passenger must provide all the required information and all documents requested by the programme.
If the passenger fails to provide correct information when applying to participate in a travel package, said passenger is liable for all costs and damages caused by the fact that they provided incorrect information.
When applying for multi-day arrangements, the participant/passenger must settle an advance payment in the amount of 30%, as well as the registration fee. The remaining balance is due no less than 30 days before departure.
When applying for one-day individual arrangements, the participant/passenger must settle an advance payment in the amount of 30%, as well as the registration fee. The remaining balance is due no later than 7 days before departure.
When applying for one-day group arrangements, the participant/passenger must settle a registration fee in the amount of EUR 15 on behalf of the group. The remaining balance is due no later than 7 days before departure.
When paying for a flight ticket, the passenger/participant must pay 50% of the contractual value during booking and settle the remaining 50% within 30 days after the date of booking, but no later than 15 days before departure.
The conditions for booking and payment can be adjusted differently, depending on the specific circumstances of individual passengers and programmes.
In the process of booking, the passenger and the Agency conclude a contract which also applies as a travel certificate and either includes information about the arrangement or refers to the arrangement programme which includes said information.
The passenger’s booking is also considered concluded in the event that the passenger settles their advance payment obligations using online banking or a credit card, and physically does not sign the contract or does not refuse it within 8 days of receipt.
The day of payment is considered to be the day when the passenger settles the payment at the checkout counter of the Agency or in any of the banks, posts, or online banking systems.
If the passenger fails to settle the remaining amount within the stipulated period, it is considered that the passenger has cancelled the arrangement. In this case, the provisions about the passenger’s cancellation of the arrangement in these general terms and conditions and instructions shall apply.

Pursuant to the recommendations of the Association of Tourist Agencies of Slovenia (the ZTAS), the Agency charges an application fee of EUR 15 per booking form.

4 PAYMENT IN INSTALMENTS

If the Agency approves such settlement, the passenger/participant may also pay the arrangement in instalments.
Payment in instalments using money orders: 30% of the amount during booking, with the difference being settled in 2 to 5 equal instalments. The number of instalments depends on the date of the trip, with the last instalment being due no later than 15 days before departure.
Payment in instalments can be done using credit cards which allow for this option. The number of instalments depends on the amount of the arrangement: from 2 to 8 instalments for arrangements up to EUR 1,000, and from 2 to 12 instalments for arrangements over EUR 1,000. The minimum amount paid in each instalment is EUR 50. Airline tickets can under no circumstances be paid with a Diners credit card.
Paying with a credit card of a travel companion or a third party with the purpose of a partial or full payment pursuant to this contract establishes a joint and several payment obligations of said payer in relation to the obligations under the contract and these general terms and conditions, but only up to the payment amount.

5 PRICE

Prices are listed in EUR and stated in the programme of each individual experience, trip, or other service. An arrangement may include a price calculation based on the minimum number of passengers/participants.
If the Agency publishes several prices which apply according to a varying number of participants in the programme, the passenger/participant will have to pay the price corresponding to the final number of participants.
During the booking, the passenger will be charged the lower or the higher price, which depends on the provider. If there are not enough participants for the lower price to be considered, the passenger must pay the difference specified in the programme at the request of the tour operator or of the Agency, no later than one day before the beginning of the trip. If the higher price has been charged to a passenger but there are enough participants for the lower price to be considered, the difference in prices shall be reimbursed to the passenger no later than within 3 working days after receipt of the report prepared by the organiser/the Agency stating the final number of participants. If the trip is organised by the Agency itself, it must do so before the date of the trip.

In accordance with Article 900 of the Code of Obligations and Article 57d of the ZVPot-1, we reserve the right to increase the price of the trip (this is allowed by law for up to 20 days before the start of the booked trip), if any changes have occurred after the conclusion of the contract that affect the price of the arrangement (change of exchange rate, increase in prices of carriers and hoteliers) or if the number of passengers who have booked the trip is not sufficient for the lower price to be considered.
Pursuant to Article 902 of the Code of Obligations, we reserve the right to cancel the trip. According to the ZVPot-1, prices can only be increased if this option is specified in the contract or contains information about the “general terms and conditions”.
If the increase in the agreed price exceeds 8%, the participant has the right to withdraw from the contract under the Code of Obligations without having to compensate the damage. In this case, the agency reimburses the passenger for the paid amount of the arrangement, but does not reimburse the costs of visas, vaccinations, etc. In no case does such a provision claim that the conditions for increasing the price of the arrangement will arise. In the event of a price increase, passengers are notified in writing.

If the organisation of the arrangement is shared by two or more travel organisers, the general and payment terms and conditions of each individual organiser for each individual service shall apply (e.g. transport is considered separately from the programme itself).
In the programme, the Agency may state that the passenger must pay for the services that will be performed abroad directly to a foreign third party in the manner provided for in the programme. In this case, the passenger must raise any complaints directly with the foreign third party in question.
For the preparation of individual programs (pursuant to a special “a la carte” booking for individuals or small groups), EUR 30 will be charged for the costs of the preparation of the programme.
For any change in the reservation (ticket, name of the participant, etc.) before the provision of the service, the Agency has the right to charge costs in the amount of EUR 15/booking form.
Any discounts and benefits are mutually exclusive and are not combinable.

6 SERVICES INCLUDED IN THE PRICE, SURCHARGES

The price only includes services that are explicitly listed as such in the program or on the voucher (e.g. tastings, entrance fees, hotel services, transport, professional management, organisation of the arrangement, etc.).
Unless otherwise specified in the programme, the prices of each experience or package per person apply, and multi-day arrangements include accommodation in double rooms or cabins as the standard option.

Special or additional services are services that are not included in the price of the arrangement (tasting, entrance fee, single room, special meals, etc.), or for which additional fees are provided in the programme (visas, optional excursions, beverage packages, Coris insurance with assistance abroad, etc.). These services are paid for separately by the passenger, unless otherwise specified in the programme.

In the event that special or additional services are offered for an individual arrangement, the passenger states that they wish to benefit from these services during booking, and pays them in addition to the price of the arrangement.
During the trip, any special services are paid to the travel manager or the local representative of the Agency at the location where the service is provided, if vacancies are still available. The on-site surcharge may be higher than the price offered to the passenger before the trip.

7 CANCELLATION OF THE TRIP/SERVICE BY THE PASSENGER AND REFUND

If a passenger wishes to cancel the trip that they have booked, they must do so in writing. In this case, the “Sončni vzhod” travel agency has the right to withhold a part of the payment due to the costs incurred by such cancellation, which depends on the time of cancellation and the type of tourist arrangement.
When purchasing individual immersion experiences, the passenger/participant may request a refund of 100% of the purchase price within 14 days of purchase. After this period, the participant may exchange the type of experience/service for an experience/service of equal or higher value (at the additional charge of the participant).
When purchasing certain amount of credit, the passenger/participant may request a refund of 100% of the purchase price within 14 days of purchase. After that, the purchase price is no longer refundable.
When purchasing a gift voucher, the passenger/participant may request a refund of 100% of the purchase price within 14 days of purchase. After this period, the refund is no longer possible, but the passenger/participant may request a change in the content of the voucher or the name of the participant within one month after purchase. In this case, the passenger must pay EUR 15 per voucher for said change in the booking.
In the event that the Agency acts as an intermediary, the cancellation conditions of the tour operator, which is indicated on the voucher or on the confirmation document, shall apply.
If the passenger cancels the arrangement, the Agency has the right to withhold the amount of the booking fee per contract. The percentage of costs (%) retained by the Agency which depend on time of cancellation of the trip or cruise is as follows:
- up to 180 days before departure: non-refundable air ticket payment deposit of EUR 50 per passenger, non-refundable cruise reservation deposit of EUR 90 per passenger and associated costs: booking fee of EUR 15 and the cost of the cancellation risk insurance payment premium (if the customer opted for said option during booking).
- from 179 to 120 days before departure: 15% of the price of the arrangement
- from 119 to 90 days before departure: 25% of the price of the arrangement
- from 89 to 60 days before departure: 30% of the price of the arrangement
- from 59 to 45 days before departure: 50% of the price of the arrangement
- from 44 to 30 days before departure: 60% of the price of the arrangement
- from 29 to 20 days before departure: 75% of the price of the arrangement
- from 19 to 10 days before departure: 90% of the price of the arrangement
- from 9 to 0 days (date of departure): 100% of the price of the arrangement.

If the Agency acts as the organiser of a package bus trip in Slovenia and in Europe, the following cancellation conditions apply for the passenger:

up to 60 days before departure: 15% of the price of the arrangement
– from 59 to 45 days before departure: 20% of the price of the arrangement
– from 44 to 30 days before departure: 30% of the price of the arrangement
– from 29 to 20 days before departure: 40% of the price of the arrangement
– from 19 to 15 days before departure: 60% of the price of the arrangement
– from 14 to 8 days before departure: 80% of the price of the arrangement
– from 7 to 0 days before departure: 100% of the price of the arrangement

Only the mandatory written and signed cancellation provided by the passenger to the Agency is considered as cancellation. If the passenger fails to provide a written cancellation, it is considered that the passenger has not cancelled the arrangement. During the trip, the passenger may only terminate the trip at their own request and with a written statement of termination.

If a passenger terminates a trip that has already started, they are not entitled to receive any reimbursement. Any additional costs incurred by the passenger in the event of withdrawal from the contract during the implementation of the programme (hotels, transports, etc.) must be paid for by the passenger in person.
If the passenger has paid the cancellation fee/insurance for the risk of the cancellation of a tourist trip, the provisions applicable for cancellation insurance from the general terms and conditions of the insurance company with which the Agency has concluded an insurance contract shall apply.
If the passenger wishes to change the name of the participant for the booked trip, they must pay EUR 50 per person for each change, as well as any additional costs of the change (a higher price of the cabin, of the accommodation, of the airline ticket, etc.). Notwithstanding the cancellation costs set out above, those costs may also be higher when this is conditioned by the conditions of the travel organisation imposed on the Agency by the applicable terms of sale, and by the business partners.
In the event that different travel cancellation reimbursement terms are specified in the programme, the terms set forth in the programme shall apply. If the passenger changes the programme during the trip or does not travel according to the programme that is an integral part of the contract concluded with the Agency, it is considered that the passenger has withdrawn from the contract during the trip. In this case, the passenger shall be held responsible for the costs and damages that they have caused with their withdrawal.
In the event of a change in the programme made at the request of the passenger or due to force majeure, and if no reasons exist on the part of the Agency due to an improperly performed service, the passenger has no right to claim any compensation or price reduction.
Cancellation costs in the amount of 100% of the value of the arrangement are also charged in the event that the passenger fails to show up on time at the place of departure or at the accommodation facility (no show), or cancels the arrangement or terminates the trip after said trip has already started, as well as in cases in which a ticket has been purchased for the passenger’s trip and where the carrier charges 100% of the cancellation costs regardless of the date of the cancellation.
The Agency shall not be held responsible for any loss or theft of luggage, documents, and other property of passengers/participants. All costs arising from any such occurrence shall be borne by the passenger/participant.
IMPORTANT: Cruises and trips which include air travel are often subject to much stricter cancellation conditions (the airline often charges a 100% cancellation fee for the purchased ticket, regardless of the cancellation date), which the customer must be aware of during booking. In such cases, the cancellation conditions of the shipowner or air carrier shall apply to the entire programme or to the part of the programme to which the service of the air carrier or shipowner is related.

8 ORGANISER’S RIGHT TO CANCEL OR CHANGE THE TRIP

In accordance with the applicable legislation (Articles 900 and 902 of the Code of Obligations), the Agency reserves the right to cancel the trip or change the programme in the event of insufficient participation, and notify the passengers no later than:

– 20 days before the start of the package for trips that last longer than six days;
– 7 days before the start of the package for trips that last from two to six days;
– 48 hours before the start of the package for trips that last less than two days.

The Agency reserves the right to change the time and date of departure due to a change in the flight or ship timetable or due to force majeure, and also reserves the right to change the travel direction if the travel conditions change (new timetables, natural disasters and other unforeseen causes beyond the Agency’s control, without special compensation in accordance with the applicable regulations in international passenger transport).
The organiser also reserves the right to cancel a trip when the travel package cannot be fulfilled due to unavoidable and extraordinary circumstances. In the event of the organiser’s cancellation, the passenger is entitled to a refund of all payments, but is not entitled to any compensation for damage and can also not transfer the paid amount to another trip in another time slot.
The organiser is not liable for any damages due to the delays of the carrier, and is also not liable for any changes to the programme that would occur as a result of those delays. If the organiser cancels the trip pursuant to these terms, the passenger is not entitled to a reimbursement of the costs of the visa necessary to enter the country where the trip was to be made, or the costs of vaccinations requested pursuant to the programme.
None of the contracting parties shall be liable for any breach of the travel contract if the inability to fulfil contractual obligations or individual provisions thereof is the result of unforeseen, unexpected, and irreversible events, commonly known as force majeure, or any actions of the State or other competent administrative bodies, as well as any actions of third parties which are not dependent on the will of the party and which the parties could not have expected, prevented, or refused. The “sončni vzhod” tourist agency shall not be liable to the passenger for any damage incurred by the passenger pursuant to the travel contract due to force majeure.

9 TRAVEL CANCELLATION INSURANCE

During booking, the passenger may decide to pay a cancellation fee, which is calculated according to the value of the arrangement. The passenger may only claim a refund of the amount paid on the basis of the paid cancellation fee upon the submission of appropriate written evidence (official summonses, unexpected deterioration of health, accident or death of the passenger or their close relatives – parents, children, spouse).
The Agency offers the passenger/participant the option of paying for the cancellation risk insurance in the amount of 4% of the value of the arrangement (simple coverage).
The cost of cancellation insurance for air tickets amounts to 4.9% of the price of the air ticket (simple coverage).
In the event of cancellation, the passenger must provide the Agency with an appropriate valid document (medical certificate, etc.).

10 RESOLVING COMPLAINTS

In the event of poor or incomplete performance of the contracted services during the trip, the passenger must submit a complaint immediately to the guide, the accompanying person or the representative of the trip organiser who is organising the tourist arrangement for the passenger, the direct service provider, or the authorised local agency.

In the event that, in view of its content, the complaint could be resolved on the spot (for example, lack of cleanliness of the room, the equipment or the location of the room, etc.) but the passenger did not complain about the issue on the spot and did not inform the aforementioned persons about said issue, the passenger is considered to have agreed with the service provided, meaning that they lost the right to file any subsequent complaints and request a reduction in the price of the service or the payment of damages.
The Agency sončni vzhod will not deal with a complaint to which the passenger has not attached the record of the representative of the organiser or service provider on the complaint, which will prove that the issues could not be resolved on the spot.

Complaint procedure: On the spot, the passenger complains about the inadequate service to the representative of the organiser or, in their absence, to the service provider. The passenger must cooperate with said representative in good faith to resolve the cause for the complaint. If the passenger does not accept the offered resolution of the complaint that corresponds to the services paid in the framework of the programme, the Agency will not consider any later requests for compensation for damages or for a reduction in the price of the trip. If the cause for the complaint cannot be eliminated, the passenger and the representative prepare a written report together. After returning from their trip, the passenger must, within the legal deadline from the end of the trip, send a written complaint by registered mail to: TA Sončni vzhod d.o.o., Trg osvoboditve 10, SI-2230 Lenart, or to the following e-mail address: soncni.vzhod.travel@gmail.com. The passenger must enclose evidence that will prove the merits of their complaint (mandatory written confirmation with the signature of the representative or the service provider, any invoices paid due to additional costs, any pictures, etc.).
The organiser must respond to the passenger in writing for the first time within a reasonable deadline and must provide a final answer within the reasonable time necessary to obtain information on the cause of the complaint from the service provider, or within the time necessary to obtain information from third parties pursuant to Article 892 of the Code of Obligations. Until the organiser provides an answer to the passenger’s complaint, the passenger waives the right to forward their complaint to third parties and competent institutions, and to provide information to the media and other public services.

The organiser will only resolve complaints in which the cause could not be remedied on the spot.

In the event of a complaint about a trip which was not organised by the Agency, the Agency shall forward the complaint to the responsible trip organiser and inform the passenger in writing about the resolution of their complaint. We would like to inform the passengers that the foreign organisers’ deadline for submitting complaints is shorter, i.e. 30 days, which is why we advise the passengers to send in their complaints as soon as possible. If the Agency only acts as an informer, the passenger must assert their reclamation claims on the spot with the actual organiser of the optional trip, sightseeing, etc.
The Agency shall not handle any requests for price reductions and compensation and other claims without a written complaint.

The complaint must be signed and can be filed by each individual passenger on their own behalf; alternatively, the passenger can also provide a written authorisation to a third party to file said complaint in their name. Said authorisation must be attached to the complaint; otherwise, the Agency shall not be handling such complaints.
The complaint must be justified, which means that the passenger should attach appropriate evidence and suitable certificates from the hotelier, carrier or other relevant person on the actual situation, on the basis of which the passenger asserts their claim, to their complaint.
In accordance with Article 894 of the Code of Obligations, the maximum compensation for incomplete service shall be limited to the amount paid. The passenger is entitled to compensation in the amount of the actual value of the services which have not been provided. This provision does not apply in the event that the Agency has the right to cancel the arrangement or change the programme in accordance with the provisions of these general terms and conditions and with the legislation. The limitation of liability applies to
all trips for which a travel contract has been concluded.
The passenger is not entitled to any compensation for lost profits and to any reimbursement of non-pecuniary damage and costs arising from said non-pecuniary damage.

11 RIGHTS OF PASSENGERS IN THE EVENT OF THE ORGANISER ‘S INSOLVENCY

If individual travel services or a related travel arrangement is not performed due to the insolvency of the organiser, the passenger may request that they be fulfilled by the addressee of whom they were informed at the time of concluding the contract.
The Agency provided a guarantee in the event of liquidity problems with an insurance contract and a letter of guarantee.
If the performance of contracted services governing the fulfilment of the organiser’s insolvency insurance rights is refused due to liquidity problems of the Agency, consumers may contact the insurance company’s assistance centre by phone.

12 PERSONAL DATA PROTECTION

The Agency protects the collected personal data of passengers pursuant to the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/2007 – UPB-1, hereinafter referred to as the “ZVOP-1”) and the General Data Protection Regulation (GDPR), which entered into force on 25 May 2018.
By registering or signing the contract, it is considered that the passenger, in accordance with paragraph 2 of Article 10 of the ZVOP-1, agrees to the use of personal data for the purpose of concluding and fulfilling the contract.
It is considered that the passenger, who is the contracting authority or the client of the on-demand booking, obtained the personal data of their travel companions which they specify when concluding the contract, with their consent and knowledge of the content of the contract. The sole responsibility for providing personal data of other participants/passengers lies with the passenger performing the booking.
By accepting these general terms and conditions, the passenger also provides their consent for the Agency to:
- provide personal data to authorised third parties (e.g. foreign agencies, service providers, etc.);
- use the passenger’s personal data to inform them about the offer of the Agency and of its partners by e-mail, through social networks and using printed publications;
- photograph or record the passenger during the provision of the travel service, and use the material thus obtained for promotional purposes of the Agency.
If the passenger does not want to give their consent for any of the actions referred to in the previous points, they can express their will when booking a reservation of each individual programme through a written statement, which shall be taken into account by the Agency or another tour operator.

13 JURISDICTION

In the event of a dispute that the passenger and the Agency are unable to settle amicably, the affected passenger, as the creditor, chooses a locally competent court of their own choice (they can choose between the court in the territory of which the passenger has registered their permanent or temporary residence, the court in the territory of which the Agency has its seat, and the court in the territory of which the contract was concluded), while the affected Agency, as the creditor, chooses a locally competent court of its own choice (the Agency can choose between the court in the territory of which the passenger has registered their permanent or temporary residence, the court in the territory of which the Agency has its seat, and the court in the territory of which the contract was concluded).

14 VALIDITY OF THE GENERAL TERMS AND CONDITIONS

If an individual provision of these terms is different from the provisions in the programme or in the brochure for each individual trip, the provisions set out in said programme or brochure shall apply.
Those general terms and conditions shall apply from the date of their adoption and shall be considered effective in all contractual relationships concluded after their acceptance.
Insofar as these conditions provide the passenger with a narrower scope of rights than those granted under the regulations in force in the territory of the Republic of Slovenia, the provisions of these regulations shall be used in the event of the mandatory nature of the provisions of these regulations in any disputes.
If the passenger/participant and the Agency cannot resolve the dispute in an amicable manner, the Lenart Court shall have jurisdiction to resolve said dispute.

All conditions and instructions are published at www.soncni-vzhod.si.